November 15th, Dublin, Ireland: KantanAI has launched a new add-in for the Zendesk Support Platform. The KantanStream Zendesk Multilingual Chat plug-in is now available on the Zendesk marketplace platform. It enables seamless multilingual chat between support agents and customers, ensuring more responsive customer service and higher agent productivity.
KantanStream Zendesk Multilingual Chat plug-in removes the language barrier, empowering agents to support their customers in their native language. The plug-in integrates seamlessly with the KantanStream platform which helps progressive companies serve their customers in their native language. Powered by AI and refined by a global community of professional translators, KantanStream combines the speed and cost efficiencies of machine translation with the translation fluency of a native speaker.
Commenting on the release, Jim Nolan, Sales Manager for KantanStream said, “Our mission with KantanStream is to build universal understanding by removing the language barrier. By shifting the hiring focus from languages to service knowledge, agents are more productive, customers have better experiences and companies become more agile in resourcing multilingual contact centres.”
KantanAI.io (previously KantanMT.com) is a pioneer in neural machine translation solutions. Its market leading platform, KantanMT, enables global organisations to customise, improve and deploy neural MT solutions at scale. Their KantanStream platform enables modern enterprises to deliver digital content in native languages, with always-on, AI-enhanced, crowd-sourced translation services. KantanStream combines the speed and cost-benefits of machine translation with the authenticity and precision that only a native speaker can deliver.
KantanAI.io is part of the Keywords Studios Group, the largest provider of global services to the video games and media and entertainment industries. It has offices in over 50 locations and delivers services to 23 of the top 25 games companies.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 5,000 people across the world.
Learn more at www.zendesk.com.