December 17th, Dublin : KantanAI is pleased to announce a new connector that offers seamless integration between KantanStream and helpshift. The new connector allows clients to avail of the speed, scale and flexibility of KantanStream (Community Translation Platform), with the advanced customer service capabilities of helpshift.
Progressive contact centers can now use Artificial Intelligence (AI) to create memorable multilingual customer engagements using helpshift and KantanStream. The connector provides machine translation capabilities to helpshift that support multilingual Live Chat and Ticketing ensuring that any client can be supported by any agent regardless of language. This improves agent productivity, creates an outstanding experience for clients and improves a company’s business responsiveness.
“KantanStream removes the language barrier”, said Riccardo Superbo, General Manager KantanAI, “helping progressive contact centres support their clients in their native language. This shifts the agent hiring focus enabling monolingual agents provide multilingual customer services, creating smoother customer journeys and more meaningful and memorable engagements.”
The adoption of AI-enhanced machine translation means that customer service organisations can shift their hiring focus away from language skills and focus on product knowledge skills. This facilitates a strategy of leveraging the cost economies of monolingual agents in the provision of multilingual support services. This fusion of human and machine translation empowers companies to deliver a top-quality, language-specific, and rapid customer service response.
KantanAI.io (previously KantanMT.com) is a pioneer in neural machine translation solutions. Its market leading platform, KantanMT, enables global organisations to customise, improve and deploy neural MT solutions at scale. Their KantanStream platform enables modern enterprises to deliver digital content in native languages, with always-on, AI-enhanced, crowd-sourced translation services. KantanStream combines the speed and cost-benefits of machine translation with the authenticity and precision that only a native speaker can deliver.
KantanAI.io is part of the Keywords Studios Group, the largest provider of global services to the video games and media and entertainment industries. It has offices in over 50 locations and delivers services to 23 of the top 25 games companies.
Helpshift provides software designed to rid the world of bad customer service. Purpose-built for the needs of modern, mobile-first businesses, Helpshift gives users the simplest mobile “always on” help experience that is fast and feels as natural and personal as talking to friends and family. Helpshift’s in-app chat, bots and automation combine to provide immediate, automated solutions to many issues. Leading brands like Glu Mobile, Playrix, and Brex use Helpshift to serve billions of support interactions monthly. Helpshift is headquartered in San Francisco, with offices around the globe.