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Increase Customer Satisfaction by Keeping the Conversation Flowing

May 18th, Dublin, Ireland: KantanMT has launched a new add-in for the Zendesk Support Platform. The KantanSkynet Zendesk Multilingual Chat plug-in is now available on the Zendesk marketplace platform. It enables seamless multilingual chat between support agents and customers, ensuring more responsive customer service and higher agent productivity.

KantanSkynet Zendesk Multilingual Chat plug-in removes the language barrier, empowering agents to support their customers in their native language.  The plug-in integrates seamlessly with the KantanSkynet platform which helps progressive companies serve their customers in their native language. Powered by AI and refined by a global community of professional translators, KantanSkynet combines the speed and cost efficiencies of machine translation with the translation fluency of a native speaker.

Commenting on the release, Jim Nolan, Sales Manager for KantanSkynet said, “Our mission with KantanSkynet is to build universal understanding by removing the language barrier. By shifting the hiring focus from languages to service knowledge, agents are more productive, customers have better experiences and companies become more agile in resourcing multilingual contact centres.”

About KantanMT is a pioneer in neural machine translation solutions. Its market leading platform, KantanMT, enables global organisations to customise, improve and deploy neural MT solutions at scale.  Their KantanSkynet platform enables modern enterprises to deliver digital content in native languages, with always-on, AI-enhanced, crowd-sourced translation services. KantanSkynet combines the speed and cost-benefits of machine translation with the authenticity and precision that only a native speaker can deliver.

KantanMT is part of the Keywords Studios Group, the largest provider of global services to the video games and media and entertainment industries. It has offices in over 50 locations and delivers services to 23 of the top 25 games companies.

KantanMT is based in the INVENT Building, DCU Campus, Dublin 9, Ireland.


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