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KantanSkynet Enables Organizations to Engage with Customers in Their Native Language

8th June, Dublin, Ireland: Progressive contact centers can now use Artificial Intelligence (AI) to create memorable multilingual customer engagements. KantanSkynet is a translation platform, enhanced by Neural Machine Translation and refined by a community of professional translators, which removes the language barrier and enables agents to engage with customers in their native language.

KantanSkynet now supports multilingual Live Chat, Ticketing and FAQ documents ensuring that any client can be supported by any agent regardless of language. This improves agent productivity, creates an outstanding experience for clients and improves a company’s business responsiveness.

KantanSkynet removes the language barrier”, said Jim Nolan, Manager KantanSkynet, “helping progressive contact centres support their clients in their native language. This shifts the agent hiring focus from language skills to product/service knowledge, accelerating on-boarding and reducing the delivery costs of multilingual support.”

The adaption of AI-enhanced machine translation means that progressive companies that deploy this technology are able to shift their hiring focus from that requiring scarce language expert candidates to one where they can hire agents with a technology expertise and augment their skills with language technology. This fusion of human and machine model empowers companies to deliver a top-quality, language-specific, and rapid customer service response.

About KantanMT is a pioneer in neural machine translation solutions. Its market leading platform, KantanMT, enables global organisations to customise, improve and deploy neural MT solutions at scale.  Their KantanSkynet platform enables modern enterprises to deliver digital content in native languages, with always-on, AI-enhanced, crowd-sourced translation services. KantanSkynet combines the speed and cost-benefits of machine translation with the authenticity and precision that only a native speaker can deliver.

KantanMT is part of the Keywords Studios Group, the largest provider of global services to the video games and media and entertainment industries. It has offices in over 50 locations and delivers services to 23 of the top 25 games companies.

KantanMT is based in the INVENT Building, DCU Campus, Dublin 9, Ireland.


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